Trade Account Requirements
Danny's Fine Porcelain is a wholesale company and sells to the trade only. To establish a trade account, please provide the following information:
- Legal trade name
- Business type: Retailer, Interior Designer, E-commerce, Wholesaler, or Other
- Owner and/or officer names
- Complete business address and telephone number
- Company email address
- Business website
- Social media accounts, if applicable
- Valid state resale tax certificate
All trade accounts are subject to review and approval.
Danny's Fine Porcelain reserves the right to approve, decline, suspend, or close any trade account at its discretion.
Website access is provided only to approved trade accounts and may be removed at any time if the account no longer meets our trade requirements.
Register online at www.DannysPorcelain.com.
We require a copy of a valid resale tax certificate for further approval.
Order Minimums
Danny's Fine Porcelain is a wholesale company. All prices are wholesale and for trade only.
All orders are subject to the following minimum requirements:
- Initial Orders: $500 minimum
- Reorders: $500 minimum
- Drop Ship Orders: $15.00 handling fee per order
All accounts must provide a valid state-issued resale tax certificate.
Please contact our office to confirm stock availability. We do not hold stock unless the item has been prepaid in full.
Pricing
All prices shown are wholesale prices and are subject to change without notice.
Quoted prices apply to orders requested for immediate shipment, subject to item availability.
For orders with a future requested ship date, pricing will be based on the price in effect at the time of shipment. If prices change before the future shipment date, the order total may be adjusted accordingly.
We do not offer price adjustments or price protection on prior orders.
E-Commerce
To apply for an e-commerce partnership, please contact us at web@dannysporcelain.com. Approval is subject to review and is not guaranteed.
Payment Terms
Prepayment is required for all orders.
For U.S. accounts, we accept Visa, MasterCard, American Express, Discover, and ACH payment.
Credit card payments are accepted only with a valid U.S. billing address. Danny's Fine Porcelain does not accept credit cards without a U.S. billing address.
If the buyer wishes to arrange ACH payment, please contact our office for payment instructions.
For international accounts, payment must be made by wire transfer to Danny's Fine Porcelain's bank account. Bank information will be provided after the order is reviewed.
Orders will not be processed, packed, or shipped until payment has been received and confirmed.
Credit Card Authorization
For credit card payments, an estimated amount may be pre-authorized on the credit card to verify available funds and begin order processing.
The final amount, including shipping and any applicable handling charges, will be captured and charged on the day of shipment.
The pre-authorization is not an actual charge. The final charge may be adjusted based on actual item availability, freight, and handling charges.
Orders may be adjusted or canceled if the credit card authorization is declined or cannot be completed.
Delivery & Freight Charges
All shipments are F.O.B. Dallas, Texas.
Estimated ship time for in-stock items is generally 1 to 2 weeks from the order date.
Any special instructions, including dated shipment requests or specific courier requests, must be provided at the time the order is placed. We will make every reasonable effort to accommodate special instructions; however, such requests cannot be guaranteed.
FedEx Ground or common carrier trucking services will be used for delivery. We do not offer shipping by U.S. Postal Service.
We reserve the right to select the carrier of our choice. If the customer elects to use their own carrier, the customer assumes responsibility for all transportation charges.
Freight charges are based on rates provided by freight carriers. Freight quotes and shipping estimates are not guaranteed and may vary based on final carton count, weight, dimensions, carrier rates, and delivery requirements. Any questions regarding freight charges should be directed to the carrier.
Residential delivery, commercial delivery without a dock, and/or special handling by an LTL carrier may result in additional charges.
Tracking information or shipment details will be emailed when available. Shipment status notifications are provided by email only and are not provided by phone. Customers must provide a valid email address to receive shipment updates.
Warehouse Pickup
Pickup at our Dallas warehouse is available. If you would like to pick up your order, please note 'Pick up at warehouse' on the order. Our office will notify you by email or call when the order is ready for pickup.
Pickup address: 4909 Reading St, Dallas, TX 75247.
Pickup hours: Monday through Friday, 9:00 a.m. to 4:00 p.m.
International Accounts
Danny's Fine Porcelain ships only to addresses within the United States. The buyer must provide a valid U.S. delivery address. If the buyer chooses to use a U.S.-based freight consolidator or forwarding company, the buyer is responsible for all arrangements, charges, documents, customs clearance, duties, taxes, and shipment beyond the U.S. delivery address. Danny's Fine Porcelain is not responsible for loss, damage, delay, or claims after delivery to the buyer's selected U.S. address or freight consolidator.
Product Variation
Due to handmade production methods and traditional techniques, each product will reflect its own unique character.
Variations in color, design, texture, size, glaze drips, and tiny air bubbles in the finished product are normal characteristics of the merchandise and are not considered defects.
Product photos are provided for reference. Actual color, finish, pattern placement, and details may vary slightly due to handmade production, lighting, photography, and screen settings.
All items are for decorative use only and are not intended for food use.
Claims
All shipments must be inspected immediately upon arrival.
FedEx / UPS Shipment Claims
For packages delivered by FedEx or UPS, claims must be reported within 15 days of delivery. No exceptions. Claims submitted after this period will not be accepted.
If a damaged product is received, please contact us immediately and no later than 15 days after delivery. Your email must include photographs of the damaged item, the original shipping carton, and the packing materials. Please provide several photographs from different angles.
All original packing materials must be retained until the claim is fully resolved and in case a return is required.
Please email claims to kwan@dannysporcelain.com.
E-Commerce Accounts
For defective or broken item claims involving e-commerce accounts, we work directly with our business partner and not with the end consumer. Please refer to the claims policy on our website under Terms and Policy.
Common Carrier Shipment Claims
Upon delivery, the receiver must verify the number of pieces, including skids, crates, and cartons, against the quantity listed on the bill of lading.
The shrink wrap should be intact. If it is not intact, this may indicate a shortage. If the shipment arrives intact with no visible damage, it should be accepted. If visible damage is present, the receiver may refuse the damaged shipment.
Any discrepancy, including damage, shortage, or broken shrink wrap, must be clearly noted on the bill of lading at the time of delivery.
The driver must record all discrepancies on the bill of lading. Do not sign the bill of lading without verifying the carton quantity.
The trucking company will not accept claims unless discrepancies are properly documented at the time of delivery. If a shipment is not signed for as short or damaged with an adequate description, Danny's Fine Porcelain reserves the right to deny responsibility.
Please ensure that your receiving facility is aware of and follows these procedures.
Concealed Damage
Concealed damage claims must be reported within 48 hours of delivery. Claims submitted after this period will not be accepted.
All Claims and Returns
All cartons and packing materials must be retained until the claim has been settled.
We may request photographs of the claimed item.
Items priced under $30.00 may be handled by credit only at Danny's Fine Porcelain's discretion and may not be replaced.
Merchandise returned for reasons other than damage or defect must receive prior approval from Danny's Fine Porcelain. Approved returns must be shipped at the customer's expense and will be subject to a 50% restocking fee, in addition to any freight charges listed on the invoice.
Return requests will not be accepted more than 30 days from the invoice date.
Any credit issued will apply to a future purchase only.
Original shipping charges are not refundable on returned items.
Return Packaging
Regardless of the reason for return, all returned merchandise must be packed securely to prevent additional damage.
If we determine that a returned item was damaged, or further damaged, due to insufficient repacking, no credit or adjustment will be issued.
Shipment Refusal
The customer is responsible for all additional shipping and handling charges on reconsigned shipments.
All refused shipments are subject to a 25% restocking fee, plus shipping charges both ways.
Back Orders
Back-ordered items valued at $50 or more will ship as they become available.
Back orders will be canceled only if the order specifies "No Back-Orders Accepted" or if a cancellation date is provided.
We will cancel back orders 180 days from the specified ship date.
General Terms
All prices and terms are subject to change without notice.
Placement of an order constitutes acceptance of these terms.