Terms & Policy
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Order Minimums:
E-Commerce:
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Danny's Fine Porcelain is a wholesale company, all prices are marked wholesale. For trade only.
Prepaid Checks: Please add a 15% estimated freight charge to prepaid check and make it payable to Danny's Fine Porcelain. Wire transfer: Please contact the Order Department to request additional information regarding wire transfers. Net-30: Net-30 applicants are for established customers only. Please contact our office # 214-638-8382 for an application. A valid and current credit card number must be on file. In the event, on the due date, no payment has been received, Danny’s Fine Porcelain will reserve the right to charge the invoice amount to the given credit card and settle the balance. Credit limits are established based on credit references and payment history. Danny's Fine Porcelain reserves the right to revert Net Terms to Prepayment if payment is not paid within the terms. No shipments will be released for past-due accounts. Orders will remain pending until the account is cleared. Delinquent account: If no payment is received on the due date or the amount fails to charge by the given credit card number; such invoice becomes delinquent. Delinquent invoices will be submitted to accredited collection agencies to pursue further collection effort. Debtor is solely responsible for ALL fees accumulated from collection. Such fees may include, but are not limited to collection fee, interest rate accrual, legal and court fee. Once an account is submitted to the collection process, payment term for such delinquent account will automatically change to “Prepayment” without further notice. Qualifying discount applies to payment made in full by the due date; otherwise, such discount is nullified. A $30.00 charge is applied for each NSF check and credit card charge back. A finance charge of 1.5% each month will be added to overdue accounts. |
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| Credit References: | Following information are required to set up Net 30 accounts:
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| Delivery & Freight Charges | F.O.B. Dallas, TX. Estimated ship time is generally within 1 to 2 weeks from date of order for in stock items. Please allow an additional 2 to 3 weeks if applying for a Net-30 account. For special instruction such as dated shipment or specific courier request, it must be specified at the time of the order. We try our best effort to accommodate special instruction but not guaranteed. FedEx Ground or common trucking courier will be used for delivery. No shipping acknowledgement will be made. |
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Claims:
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Due to handmade and traditional technique production, every product will reflect its own personality. Should you receive a damaged product, please contact us immediately upon receipt of your order no later than 15 days. Must include in your email proof of pictures of damaged items and the original shipping packing materials. Please take several photos from different angles. Must save all the original packing material in event needing to return items and until claims resolved. Email to kwan@dannysporcelain.com E-Commerce account: Policy on defective/ broken items. We are wholesaler and our customer is reseller (you). You are our partners. For any claims, we only work with the partner(that is you). To report clams, please refer the claims policy on our website under “terms and policy”. Common Carrier Shipment claims: Upon receipt of your shipment, receiver must count the number of pieces (skids/crates) and cartons against the quantity listed on the bill of lading. The shrink wrap should be intact, but if not, this may be sign of shortage in your shipment. If a shipment arrives intact with no visible damage, the shipment should be received. If a shipment arrives with any obvious damage, you are entitled to refuse the damaged shipment. Please note on the bill of lading any discrepancy: the type of damage, shortage or if the shrink wrap is not intact, to facilitate claims. Drier MUST RECORD ANY DISCREPANCY on the bill of lading. DO NOT SIGN The BILL OF LADING without verifying the carton quantity. Trucking company will not accept any claims if the discrepancy is not properly recorded AT THE TIME OF DELIVERY with the driver. Remember if not signed for short or damaged with description, Danny's Fine Porcelain reserves the right to refuse responsibility. Please make sure your receiving facility is aware of the about guidelines and they should follow them. Concealed damage claim must report within 48 hours of delivery. Claims reported beyond this time period will not be accepted. All claims: All cartons and parking material must be saved until claim is settled. We may request customer to email a picture of the claimed item. No replacements for item priced less than $30.00. Merchandise returned for any other reason must get approval from DFP. Customers will return at their expense and will be subject to a 50% restocking fee and freight charges stated on the invoice. Return request is not accepted after 30 days of invoice. Credit balance to apply to future purchase. Return packaging: Regardless of claim reason, all return merchandise must pack with sufficient packaging to prevent further damage. If we determine returned item is received damaged (or further damaged) due to insufficient re-packing, NO credit or adjustment will be issued. Shipment Refusal: Customer is responsible for all additional shipping and handling charges on re-consigned shipments. All refused shipments are subject to 25% restocking fee and shipping charges both ways. All prices and terms are subject to change without notice. Your placement of an order indicates your agreement to these terms. |