Trade Account Requirements
Danny's Fine Porcelain is a wholesale company and sells to the trade only. To establish a trade account, please provide the following information:
- Legal trade name
- Business type (please specify one):
- Retailer
- Interior Designer
- E-commerce
- Wholesaler
- Other
- Owner and/or officer names
- Complete business address and telephone number
- Company email address
- Valid state resale tax certificate
All trade accounts are subject to review and approval.
Order Minimums
Danny's Fine Porcelain is a wholesale company. All prices are wholesale and for trade only.
- New Orders: $500 minimum, prepayment required
- Reorders: $350 minimum
- Drop Ship Orders: $15.00 per order
A $15.00 handling fee will apply to orders that do not meet the minimum requirement.
All accounts must provide a valid state-issued resale tax certificate.
Please call our office to confirm stock availability. We do not hold stock unless the item has been prepaid in full.
E-Commerce
To establish an e-commerce partnership, please contact us at web@dannysporcelain.com.
Payment Terms
Prepayment is required for all orders.
We accept Visa, MasterCard, American Express, Discover, and ACH.
Net 30 terms are no longer offered.
Credit Card Authorization
An estimated amount will be pre-authorized on the credit card to verify available funds and begin order processing. The final amount, including shipping, will be captured and charged on the day of shipment. The pre-authorization is not an actual charge.
Wire Transfers
Please contact our office for instructions.
No orders will be processed or shipped until payment is received in full.
Prepaid Checks
For prepaid check payments, please include an estimated 15% freight charge and make the check payable to Danny's Fine Porcelain.
If the actual freight amount exceeds the estimate, the difference will be billed. Please allow an additional 2 to 3 weeks for prepaid checks to clear before the order is shipped.
No shipments will be released for past-due accounts. Orders will remain pending until the account is brought current.
A $30.00 fee will be charged for each NSF check or credit card chargeback. A finance charge of 1.5% per month will be added to overdue accounts.
Delivery & Freight Charges
All shipments are F.O.B. Dallas, Texas.
Estimated ship time for in-stock items is generally 1 to 2 weeks from the order date.
Any special instructions, including dated shipment requests or specific courier requests, must be provided at the time the order is placed. We will make every reasonable effort to accommodate special instructions; however, such requests cannot be guaranteed.
FedEx Ground or common carrier trucking services will be used for delivery. Shipping acknowledgements will not be issued.
We reserve the right to select the carrier of our choice. If the customer elects to use their own carrier, the customer assumes responsibility for all transportation charges.
If shipment by U.S. Postal Service is requested, a $20.00 handling fee per package will apply.
Freight charges are based on rates provided by freight carriers. Any questions regarding freight charges should be directed to the carrier.
Residential delivery, commercial delivery without a dock, and/or special handling by an LTL carrier may result in additional charges.
Claims
Due to handmade production methods and traditional techniques, each product will reflect its own unique character.
Variations in color, design, texture, size, glaze drips, and tiny air bubbles in the finished product are normal characteristics of the merchandise and are not considered defects.
All items are for decorative use only and are not intended for food use.
All shipments must be inspected immediately upon arrival.
FedEx / UPS Shipment Claims
For packages delivered by FedEx or UPS, claims must be reported within 15 days of delivery. No exceptions. Claims submitted after this period will not be accepted.
If a damaged product is received, please contact us immediately and no later than 15 days after delivery. Your email must include photographs of the damaged item, the original shipping carton, and the packing materials. Please provide several photographs from different angles.
All original packing materials must be retained until the claim is fully resolved and in case a return is required.
Please email claims to kwan@dannysporcelain.com.
E-Commerce Accounts
For defective or broken item claims involving e-commerce accounts, we work directly with our business partner and not with the end consumer. Please refer to the claims policy on our website under Terms and Policy.
Common Carrier Shipment Claims
Upon delivery, the receiver must verify the number of pieces, including skids, crates, and cartons, against the quantity listed on the bill of lading.
The shrink wrap should be intact. If it is not intact, this may indicate a shortage. If the shipment arrives intact with no visible damage, it should be accepted. If visible damage is present, the receiver may refuse the damaged shipment.
Any discrepancy, including damage, shortage, or broken shrink wrap, must be clearly noted on the bill of lading at the time of delivery.
The driver must record all discrepancies on the bill of lading. Do not sign the bill of lading without verifying the carton quantity.
The trucking company will not accept claims unless discrepancies are properly documented at the time of delivery. If a shipment is not signed for as short or damaged with an adequate description, Danny's Fine Porcelain reserves the right to deny responsibility.
Please ensure that your receiving facility is aware of and follows these procedures.
Concealed Damage
Concealed damage claims must be reported within 48 hours of delivery. Claims submitted after this period will not be accepted.
All Claims and Returns
All cartons and packing materials must be retained until the claim has been settled.
We may request photographs of the claimed item.
No replacements will be issued for items priced under $30.00.
Merchandise returned for reasons other than damage or defect must receive prior approval from Danny's Fine Porcelain. Approved returns must be shipped at the customer's expense and will be subject to a 50% restocking fee, in addition to any freight charges listed on the invoice.
Return requests will not be accepted more than 30 days from the invoice date.
Any credit issued will apply to a future purchase only.
Original shipping charges are not refundable on returned items.
Return Packaging
Regardless of the reason for return, all returned merchandise must be packed securely to prevent additional damage.
If we determine that a returned item was damaged, or further damaged, due to insufficient repacking, no credit or adjustment will be issued.
Shipment Refusal
The customer is responsible for all additional shipping and handling charges on reconsigned shipments.
All refused shipments are subject to a 25% restocking fee, plus shipping charges both ways.
Back Orders
Back-ordered items valued at $50 or more will ship as they become available.
Back orders will be canceled only if the order specifies "No Back-Orders Accepted" or if a cancellation date is provided.
We will cancel back orders 180 days from the specified ship date.
General Terms
All prices and terms are subject to change without notice.
Placement of an order constitutes acceptance of these terms.