Terms & Policy
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Order Minimums:
E-Commerce:
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Danny's Fine Porcelain is a wholesale company, all prices are marked wholesale. For trade only.
Prepaid Checks: Please add a 15% estimated freight charge to prepaid check and make it payable to Danny's Fine Porcelain. Wire transfer: Please contact the Order Department to request additional information regarding wire transfers. Net-30: Net-30 applicants are for established customers only. Credit limits are established based on credit references and payment history. No shipments will be released for past-due accounts. Orders will remain pending until account is cleared. Delinquent account: Delinquent invoices will be submitted to accredited collection agency to pursue further collection effort. Qualifying discount applies to payment made in full by due date; otherwise such discount is nullified. A $30.00 charge is applied for each NSF check and credit card charge back. |
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| Credit References: | Following information are required to set up Net 30 accounts:
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| Delivery & Freight Charges | F.O.B. Dallas, TX. Estimated ship time is generally within 1 to 2 weeks from date of order for in stock items. Please allow an additional 2 to 3 weeks if applying for a Net-30 account. For special instruction such as dated shipment or specific courier request, it must be specified at the time of the order. We try our best effort to accommodate special instruction but not guaranteed. FedEx Ground or common trucking courier will be used for delivery. No shipping acknowledgement will be made. |
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Claims:
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Due to handmade and traditional technique production, every product will reflect its own personality. Common Carrier Shipment claims: Upon receipt of your shipment, receiver must count the number of pieces (skids/crates) and cartons against the quantity listed on the bill of lading. The shrink wrap should be intact, but if not, this may be sign of shortage in your shipment. If a shipment arrives intact with no visible damage, the shipment should be received. If a shipment arrives with any obvious damage, you are entitled to refuse the damaged shipment. Please note on the bill of lading any discrepancy: the type of damage, shortage or if the shrink wrap is not intact, to facilitate claims. Drier MUST RECORD ANY DISCREPANCY on the bill of lading. DO NOT SIGN The BILL OF LADING without verifying the carton quantity. Trucking company will not accept any claims if the discrepancy is not properly recorded AT THE TIME OF DELIVERY with the driver. Remember if not signed for short or damaged with description, Danny's Fine Porcelain reserves the right to refuse responsibility. Please make sure your receiving facility is aware of the about guidelines and they should follow them. Concealed damage claim must report within 48 hours of delivery. Claims reported beyond this time period will not be accepted. All claims: All cartons and parking material must be saved until claim is settled. We may request customer to email a picture of the claimed item. No replacements for item priced less than $30.00. Merchandise returned for any other reason must be returned at customer expense and will be subject to a 25% restocking fee and freight charges stated on the invoice. Return packaging: Regardless of claim reason, all return merchandise must pack with sufficient packaging to prevent further damage. If we determine returned item is received damaged (or further damaged) due to insufficient re-packing, NO credit or adjustment will be issued. Shipment Refusal: Customer is responsible for all additional shipping and handling charges on re-consigned shipments. All refused shipments are subject to 25% restocking fee and shipping charges both ways.
All prices and terms are subject to change without notice. Your placement of an order indicates your agreement to these terms. |